Implemented itil compliant change management process using standard it infrastructure library itil and it service management itsm methodologies. Experienced in program management for 30 projects towards process improvement.
Manager Major Incident Management Resume Example Centurylink
Itil service management cv. Experienced in itil process implementation service delivery pmo it governance processes. This included a technical advisory board tab and change advisory board cab and standard change request form used for all changes. Itil service management certificate qualified preferred strong knowledge and understanding of it technology areas within projects and operations experience working in a multi vendor it sourcing environment preferred experience leading service management teams internal andor 3rd parties good commercial and business awareness. Hands on experience with industry standard itsm tool implementations remedy servicenow jira and etc with servicenow experience as an added advantage. Itil service management process manager may 2010 to dec 2012 williams it service center at williams company. 663 334 670 email.
A managing business consultant of 45 years experience with extensive subject matter expertise in it services management itsm and itil methods processes strategic technology infrastructure planning and developing cost effective solutions to meet customer business requirements. Itil service management specialist. An mnc organisation in malaysia is looking for itil service management specialist to join them in the kl office. Resumes for this position highlight such duties as setting client expectations during the onboarding to ongoing it service delivery managing datasets for reporting tools that provide reports from the companys sql databases and reviewing strategic technology. Possess a solid background in the analysis documentation and planning of large scale information systems development for software in healthcare banking and transport. Itil process owner for incident problem and knowledge management.
9010 north 104th place. Responsible for the day to day operations and process improvements for the williams information technology service center. Itil v3 intermediate level certification including service strategy or service design service transition service operations or continual service improvement 6 it service management analyst resume examples samples. 123 main street san francisco ca 94122. How much does a resume writing service cost. It service managers design create and maintain it services either within the organization they work for or for external customers.
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